Tye Robinson
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Hello, I am Tye Robinson Senior Product Designer

I design clear systems & product experiences that people can trust.

From dense mortgage workflows to secure account recovery, I simplify complex product journeys into confident, guided experiences.

Senior UX / Product Designer with 14+ years across fintech, telecom, security, healthcare, enterprise tools, and AI-enabled product workflows.

Portfolio Snapshot

Business impact from better product clarity.

33% Increase in mortgage application conversion
65→78 Task completion improvement across a complex application flow
35% Reduction in UI defects through design system alignment
14+ Years designing across regulated and multi-step workflows
AI-Enabled Product Design

AI helps me move faster. Judgment decides what ships.

Research synthesis

I use AI to organize usability findings, interview notes, and behavioral patterns into themes the team can validate and act on.

Flow exploration

I compare workflow options, permissions, missing states, and user paths before moving into detailed UI or engineering specs.

Content and guidance

I generate and evaluate UX copy variations for complex moments like eligibility, identity, credit checks, and next steps.

Output evaluation

I review AI-generated outputs against usability, accessibility, design system standards, product goals, and technical constraints.

Selected Work

Work across high-stakes journeys, internal tools, and multi-surface platforms.

Mortgage Application Redesign

Redesigned a multi-step mortgage application where users were dropping off around credit-related decisions and unclear next steps.

AI/process angle: AI-assisted exploration helped compare UX copy, edge cases, and alternate guidance patterns for high-anxiety financial moments.

65% → 78% task completion
33% conversion increase
Fintech / lending / web & native app / usability testing / workflow redesign

Secure Profile & Recovery Experience

Improved account recovery and profile management by clarifying verification steps, recovery states, and user expectations.

AI/process angle: AI-assisted scenario mapping helped identify lockout states, support escalation risks, and recovery path variations.

Clearer state coverage
Lower ambiguity in critical flows
Security UX / identity / edge cases / accessibility / state mapping

Self-to-Pro Installer Experience

Designed a clearer handoff between self-install and technician-assisted service experiences across customer and operations touchpoints.

AI/process angle: AI-assisted journey mapping helped compare customer, technician, support, and operations-facing scenarios.

Guided service journey
Reduced customer uncertainty
Telecom / field service / operational UX / journey mapping / cross-channel flow

Process

Frame the system. Compare the options. Ship the clearest path.

Understand the real workflow

I map the current experience, user pain points, business goals, compliance needs, and operational constraints so the team solves the right problem.

Explore and evaluate

I compare flow options, interaction patterns, UX copy, AI-assisted variations, and design system patterns to find the clearest direction.

Ship, measure, improve

I partner with product and engineering to define states, specs, events, and follow-up learning so the product improves after launch.

What I bring to AI-era product teams.

Strong output matters. Strong judgment matters more. I help teams move faster without losing clarity, craft, or user trust.

Complex workflow simplification Evaluation across multiple outputs Design system thinking Cross-functional product partnership Research-driven decisions Enterprise UX AI-assisted exploration

Let’s build products that make complex work feel clear.

Open to senior product design roles focused on fintech, SaaS, enterprise platforms, internal tools, AI-enabled workflows, and complex systems.